Privacy Policy

1. Introduction

At everglesa, we recognize that privacy is a fundamental aspect of dignity and respect. This Privacy Policy explains how we collect, use, protect, and share personal information when you interact with our residential care services or visit our website.

We are committed to handling personal data with the utmost care and in compliance with Thailand's Personal Data Protection Act (PDPA) and applicable data protection regulations. If you have any questions about this policy, please contact us at [email protected].

2. Information We Collect

Personal Contact Information

When you contact us or submit inquiries through our website, we collect your name, email address, phone number, and any message content you provide. For residents and their families, we also collect emergency contact details and family member information for communication purposes.

Health and Care Information

For residents receiving care at everglesa, we collect health-related information necessary to provide appropriate support. This includes medical history relevant to daily care needs, dietary requirements and preferences, mobility considerations, communication patterns and preferences, and information about daily routines and comfort needs.

Website Usage Data

When you visit our website, we may automatically collect technical information including your IP address, browser type, device information, pages visited, and time spent on our site. This data helps us improve our website experience and understand how visitors use our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Personal and health information is used to provide individualized residential care that honors each resident's preferences, needs, and comfort requirements. We use this data to coordinate daily assistance, meal preparation, wellness activities, and overall support.

Communication with Families

We use contact information to provide monthly reports to families, respond to inquiries and concerns, share updates about resident wellbeing, and coordinate visits or care arrangements.

Safety and Wellbeing

Health and care information helps us maintain safe living conditions, respond appropriately to health needs, coordinate with healthcare providers when necessary, and ensure staff can provide suitable assistance.

Service Improvement

We analyze website usage data and feedback to improve our services, enhance our website functionality, and better understand family needs and preferences when considering residential care options.

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act, we process personal data based on the following legal grounds:

Consent: When you submit contact forms or agree to receive communications, you provide consent for us to process your information.

Contract Performance: Processing resident information is necessary to fulfill our care service agreements and deliver the residential support we've committed to providing.

Legitimate Interests: We have legitimate interests in maintaining safe care environments, improving our services, and communicating with families about resident wellbeing.

Legal Obligations: We process certain data to comply with health and safety regulations, reporting requirements, and other legal obligations applicable to residential care facilities in Thailand.

5. Data Sharing and Disclosure

We do not sell or rent personal information. We share data only in the following limited circumstances:

Healthcare Providers: When necessary for resident care, we may share relevant health information with doctors, nurses, or other medical professionals involved in a resident's wellbeing.

Family Members: We share care updates and resident information with authorized family contacts as agreed upon in our care arrangements.

Service Providers: We work with trusted third parties who assist with website hosting, data storage, and administrative functions. These providers are contractually bound to protect your information.

Legal Requirements: We may disclose information when required by law, court order, or legal process, or when necessary to protect the safety and rights of residents, staff, or others.

6. Data Protection and Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage systems with encryption for sensitive health information. Access controls ensuring only authorized staff can view personal data. Regular security audits and updates to our protection systems. Staff training on confidentiality and data protection obligations. Physical security measures at our Hua Hin residence to protect paper records.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard safeguards.

7. Data Retention

We retain personal information for different periods depending on its purpose:

Inquiry Information: Contact details from website inquiries are retained for 2 years or until you request deletion.

Resident Care Records: Health and care information for current residents is maintained throughout their time at everglesa and for 7 years after care concludes, as required by Thai healthcare regulations.

Website Analytics: Technical website data is typically retained for 24 months for analysis purposes.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device. We use:

Essential Cookies: Necessary for basic website functionality and security.

Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

You can control cookie preferences through your browser settings or our cookie management tool. For more details, please see our Cookie Policy.

9. Your Rights

Under Thailand's PDPA and applicable data protection laws, you have the following rights:

Right to Access: You can request a copy of the personal information we hold about you.

Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to Erasure: In certain circumstances, you can request deletion of your personal information.

Right to Data Portability: You can request your data in a structured, commonly used format.

Right to Object: You can object to certain types of data processing, including marketing communications.

Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. International Data Transfers

Your personal information is primarily stored and processed in Thailand. If we transfer data to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +66 32 547 829

Address: everglesa, 204/3 Khao Takiab Road, Hua Hin, Prachuap Khiri Khan 77110, Thailand

14. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee or relevant supervisory authority.